This Privacy Policy explains how NPSUI, a trademark brand of Cosmic Sui Pte. Ltd. (UEN: 201023786W) (“we”, “us”, or “our”), collects, uses, discloses, and protects your personal data when you visit npsui.com, submit enquiries, or engage our products and services.
By using our website or providing your personal information, you consent to the practices described in this Privacy Policy.
1. Collection of Personal Data
We may collect personal data that you voluntarily provide to us, including but not limited to:
Full name
Contact number
Email address
Residential address (where required for installation)
Product preferences and enquiry details
Any other information you choose to provide through our forms, messages, or communications
We may also collect non-personal data such as browser type, device information, IP address, and website usage statistics for analytics and service improvement purposes.
2. Purpose of Data Collection and Use
Your personal data may be collected, used, and processed for the following purposes:
Responding to enquiries and requests
Processing orders and arranging product delivery and installation
Providing customer support, warranty services, and after-sales follow-up
Contacting you regarding promotions, updates, or product-related information (where consent has been given)
Improving our website, services, and customer experience
Complying with legal, regulatory, or contractual obligations
3. Consent and Withdrawal
By submitting your personal data to us, you consent to its collection, use, and disclosure as described in this Privacy Policy.
You may withdraw your consent at any time by submitting a request through our contact form or by contacting us via our official communication channels. Please note that withdrawing consent may affect our ability to provide certain services.
4. Disclosure of Personal Data
We do not sell, trade, or rent your personal data to third parties.
Your data may be disclosed only when necessary to:
Our authorised employees, installers, and service partners for service fulfilment
Professional advisers (such as auditors or legal advisers) where required
Government authorities or regulators where disclosure is required by law
All third parties engaged by us are required to keep your personal data confidential and secure.
5. Data Protection and Security
We take reasonable administrative, technical, and physical measures to safeguard your personal data against unauthorised access, disclosure, alteration, or misuse.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee absolute security.
6. Data Retention
We will retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations.
When your personal data is no longer required, it will be securely deleted or anonymised.
7. Access and Correction
You may request access to or correction of your personal data held by us by submitting a request through our contact form. We may require reasonable time to respond and may charge a nominal administrative fee where permitted by law.
8. Cookies and Website Analytics
npsui.com may use cookies or similar technologies to enhance your browsing experience, analyse website traffic, and improve site functionality.
You may choose to disable cookies through your browser settings, although this may affect certain website features.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such websites. You are encouraged to review their respective privacy policies before providing any personal data.
10. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time without prior notice. Any changes will be published on this page and will take effect immediately upon posting.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Cosmic Sui Pte. Ltd.
(Trademark Brand: NPSUI)
UEN: 201023786W
Website: https://www.npsui.com